Customer Success Team

JOB TITLE: Customer Success Team

LOCATION: Dodoma, Tanzania

FULL-TIME

ABOUT ZIPLINE

Do you love to find new ways to solve old problems in a high-energy environment with an inspiring team of innovators, driven to tackle seemingly impossible challenges?  Are you someone who shines under pressure? Then keep reading.

Zipline is at the forefront of a logistics revolution, using battery powered autonomous aircraft to deliver just-in-time, lifesaving medical supplies around the world and we’re looking for motivated, proactive team members to join us.

At the moment, Zipline is delivering 20% of all the blood being transported outside of Kigali, Rwanda. We are expanding rapidly throughout the world and looking for amazing individuals who are passionate about the nexus of public health and cutting-edge technology to change the world.

Zipline is currently a team of 99 rockstars, with an R&D branch in California, USA and a distribution center for drone deliveries in Muhanga, Rwanda.

ABOUT THE ROLE

You will be the reason our customers are blown away by their Zipline experience.

Our customers come dynamic and multifold. We work with them to integrate into the existing supply chain for many lifesaving healthcare products and to help facilitate core behavioral changes for health workers every step along the way. We are also co-writing never-existed-before commercial airspace integration processes so we can launch emergency deliveries on-demand, anytime, every single day.

Your role is to find elegant solutions amongst the many critical stakeholders, leading discussions with senior leaders at health ministries and civil aviation authorities, to ensure our product is safe, reliable and effective for our customers. They should see us delivering on that promise month after month, year after year.

WITHIN 1 MONTH: You will have been trained in Customer Success and understand the landscape of Zipline stakeholders and projects to be able to fit into the team.

WITHIN 3 MONTHS: You will be actively managing up to 3 projects with multiple stakeholders, and collaborating with various departments at the Zipline team to execute deliverables.

WITHIN 6 MONTHS: You will become a autonomous individual on the team, managing more projects and stakeholders. You will become an active coordinator of hospital rollouts and health facilities.

WITHIN 12 MONTHS: You should be able to onboard and train many new member of the team – taking them through the training process you went through and also implement improvements based on your experience. You will be able to coordinate with senior leadership within Zipline at the country-level to suggest new project opportunities and manage higher level external stakeholders.

RESPONSIBILITIES

  • Hospital Rollout: Coordinating the on-boarding of a new health facility with the Zipline delivery service. This includes coordinating internal Zipline team meetings and surveys, as well as training up hospital staff on how to manage communications & reporting with Zipline.
  • Customer Relationship Management: Stakeholder management of hospitals and clinics to get feedback on our services and understand how to improve our relationships and operations
  • Community Management: Community outreach to neighboring villages and communities, engaging in community service
  • Public Relations: Securing opportunities for Zipline to broadcast out mission nationally through local radio, newspaper, etc.
  • Stakeholder Relations & Project Management: Managing relationships & projects with specific stakeholders, like government. Often includes some project development, data analysis, coordinating high-level stakeholder visits to the distribution center, & regulatory reports.

QUALIFICATIONS

  • Holder of a Bachelor’s Degree
  • 2+ years work experience in stakeholder & project management
  • Full professional proficiency in spoken and written English
  • Fluency in local language

OTHER REQUIREMENTS
People-person: You should gain energy from being around people and love taking ownership to fulfill stakeholder requests and needs
Analytically-minded individual who is comfortable working with a lot of data input and formulating strategy around project roll-out
Process-oriented person who enjoys working with a team to optimize current systems and procedures
Someone excited about trying new things and thinking outside of the box – creativity is key
Multi-tasker who will be able to time manage and project manage multiple stakeholders and data streams at a given time

BENEFITS
Training: The team will go through a rigorous training process as part of the on-boarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment
Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy
Benefits: Zipline offers benefits to its team including health insurance, access to a library of management books, and transport & housing for people commuting to different distribution centers

APPLY
To apply, click here:

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Fulfillment Operations Team

Job Title: Fulfillment Operations Team

Location: Dodoma, Tanzania

Full Time

ABOUT ZIPLINE
Do you love to find new ways to solve old problems in a high-energy environment with an inspiring team of innovators, driven to tackle seemingly impossible challenges?  Are you someone who shines under pressure? Then keep reading.

Zipline is at the forefront of a logistics revolution, using battery powered autonomous aircraft to deliver just-in-time, lifesaving medical supplies around the world and we’re looking for motivated, proactive team members to join us.

At the moment, Zipline is delivering 20% of all the blood being transported outside of Kigali, Rwanda. We are expanding rapidly throughout the world and looking for amazing individuals who are passionate about the nexus of public health and cutting-edge technology to change the world.

Zipline is currently a team of 99 rockstars, with an R&D branch in California, USA and a distribution center for drone deliveries in Muhanga, Rwanda.

ABOUT THE ROLE
As a member of Zipline’s Fulfillment Operations team in East Africa, you will be in charge of making sure delivery of medical products from Zipline distribution center to hospitals around East Africa are completed seamlessly. In order to achieve this, you will be involved in client support, quality assurance, inventory & warehouse tracking, and more.

WITHIN 1 MONTH: You will become a certified Fulfillment Operator, and take an active role in ensuring that you have all the tools and knowledge you require to get the job done. You will work with an advocate to track and report your progress against a clear set of training and certification KPIs.

WITHIN 3 MONTHS: You will be able to handle all communications with our customers and handle new challenges that arise with the team. You will work with a team and peer mentor to ensure you have full understanding of all the aspects of our supply chain, inventory management, and stakeholders.

WITHIN 6 MONTHS: You will be given more responsibilities such as drafting reports for our different stakeholders, collecting feedback from customers, compiling reports, and analyzing findings. You will also be able train new recruits on fulfillment material and shadow them during the first month

WITHIN 12 MONTHS: You will be able to process all deliveries autonomously and create new procedures as needed based on company growth and diversification of projects. You will play an active role creating new Fulfillment Operations strategy and collaborating with teams and leadership on ongoing projects.

RESPONSIBILITIES

  • Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
  • Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery
  • Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center
  • Strategic Improvement & Planning: Participate in constant analysis and improvement of Standard Operating Procedures based on community feedback, and government and company requirements
  • Forecasting: Predicting & modeling volumes of supply chain

QUALIFICATIONS

  • Bachelor’s of Science – Preferably in Biotechnology, Pharmacy, Nursing, Biomedical Laboratory and Microbiology
  • Full professional proficiency in spoken and written English
  • Fluency with local dialect

OTHER REQUIREMENTS

  • Understanding of handling, supply chain, and inventory management, preferably of medical products
  • A problem solver who gets excited about making processes more efficient by analyzing our historical trends
  • Proactive with excellent organization and attention to detail, with strong analytical and problem-solving skills
  • Passionate about making sure that each component of our supply chain and order processing is handled perfectly
  • Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
  • Building relationships with health facilities who serve as our collaborators
  • Upbeat and positive, a collaborator who wants to succeed while also helping teammates grow

BENEFITS
Training: The team will go through a rigorous training process as part of the on-boarding process. This training will be across multiple teams, so you will learn about the full scope of our operations at Zipline.
Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy
Benefits: Zipline offers benefits to its team including health insurance, access to a library of management books, and transport & housing for people commuting to different distribution centers.

APPLY
To apply, click: 

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Flight Operations Team

Job Title: Flight Operations Team
Location: Dodoma, Tanzania

Full Time

About Zipline
Do you love to find new ways to solve old problems in a high-energy environment with an inspiring team of innovators, driven to tackle seemingly impossible challenges? Are you someone who shines under pressure? Then keep reading.

Zipline is at the forefront of a logistics revolution, using battery powered autonomous aircraft to deliver just-in-time, lifesaving medical supplies around the world and we’re looking for motivated, proactive team members to join us.

At the moment, Zipline is delivering 20% of all the blood being transported outside of Kigali, Rwanda. We are expanding rapidly throughout the world and looking for amazing individuals who are passionate about the nexus of public health and cutting-edge technology to change the world.

Zipline is currently a team of 99 rockstars, with an R&D branch in California, USA and a distribution center for drone deliveries in Muhanga, Rwanda.

About the Role
The Zips (our delivery drones) are the core of our business, and Flight Operators play a critical role in keeping everyone at the distribution center and neighboring communities safe. This hire is crucial to us because we are setting up a new Distribution Center in Dodoma, and need some incredible Flight Operators to make sure our drone deliveries are completed seamlessly.

WITHIN 1 MONTH: You will receive elite Zip training that includes professional courses as well apprenticeship with the rest of the Flight Ops team to learn on the job.

WITHIN 3 MONTHS: You will become a certified Flight Ops professional – Being able to handle Pre-flight, Post-flight, Launching Zips, and incident response alone, and have a thorough understanding of Zip hardware.

WITHIN 6 MONTHS: You will have mastered vehicle maintenance, troubleshooting recurring incidents and processes with the Africa-based and California-based. You will be responsible to contribute on a daily basis regarding process and vehicle improvements.

WITHIN 12 MONTHS: You will be looked to as someone to run the Nest, fielding questions from your team and helping onboard new apprentices coming on-board. Zipline is expanding rapidly, and peer-mentors will become a crucial part to scaling up

RESPONSIBILITIES
Take Off: Conduct pre-flight inspection with Zips, Work with Flight Controllers to launch Zips, Prepare ground equipment for inbound Zips

Drone & Technical Maintenance: Perform Zip field maintenance and repair any AVC that have experienced incidents

Troubleshooting: Collaborate with locally-based and USA-based engineering team to troubleshoot & optimize issues

Collaboration: Work with a team to scale drone deliveries to 100+ deliveries per day at one distribution center

QUALIFICATIONS

  • Degree or Diploma in Mechanical/Electrical/Aerospace Engineering OR
  • 3+ years working experience as a Maintenance Technician for Aircrafts, Power Turbines, Mining Equipment, or other Complex Technical Equipment

Languages:
Full Professional Proficiency in spoken and written English
Proficiency of other local dialects preferred

REQUIREMENTS

  • Hands-On Attitude: Must enjoy hands-on work and be adept at working with mechanical or electrical systems
  • Strength: You will be lifting up to 50kg objects regularly :)Poise: Maintain a cool head under high pressure situations
  • Extremely process & detail-oriented
  • Ability to maintain focus during extended daily flight operations
  • Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery

BENEFITS
Training: Flight Operation team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy
Benefits: Zipline offers benefits to its team including health insurance, access to a library of management books, and transport & housing for people commuting to different distribution centers.

PHYSICAL ACTIVITIES
Work will require lifting up to 50 lbs., stooping, climbing, prolonged standing, prolonged sitting and working with or in areas where a potential could exist for exposure to physical, chemical or biological agents. Employee use of Personal Protective Equipment (PPE) is required in certain areas. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices.

APPLY
Click this link to apply:

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